FAQs
Clear Answers. Smooth Printing Experience.
At Xisen Printing, we aim to make your ordering and customization journey simple, transparent, and stress-free. Below are answers to the most commonly asked questions about ordering, shipping, customization, and support.
If you need further assistance, feel free to contact us anytime at support@xisen-printing.com — our team is happy to help 🤝
GENERAL FAQs
How do I place an order?
Browse our products or custom packaging solutions, select your preferred specifications, and add the item to your cart. Then proceed to checkout and complete the secure payment process.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options available at checkout.
Is my personal and payment information secure?
Yes, Our website uses advanced SSL encryption technology to ensure your personal and payment information remains safe and protected.
Can I get a price list?
Ready-to-ship products may have listed prices. However, custom printing products require a quotation based on your specifications such as size, material, quantity, finishing, and design requirements.
How can I get a quotation for custom printing?
You can request a quote by sharing product details including:
- Material
- Size & shape
- Colors & design
- Quantity
- Surface finishing
Our team will review and provide a competitive quote.
Can you help with design? What file formats do you accept?
Yes 🎨 We have professional in-house designers who can assist with design adjustments.
Accepted file formats include AI, PDF, PSD, CDR, and EPS.
SAMPLES & PRODUCTION
Can I get samples before placing a bulk order?
Yes. Dummy samples may be provided free of cost. However, digital samples and express shipping charges may apply.
How long does it take to receive samples?
Sample production typically takes 3–5 business days.
What is the production lead time for bulk orders?
Mass production generally takes 10–20 working days, depending on product complexity and order quantity.
How do you ensure product quality?
We maintain strict quality control throughout the production process. Third-party quality inspections can also be arranged before shipment if required.
SHIPPING & DELIVERY
How is shipping cost calculated?
Shipping charges depend on the order weight and delivery location. The exact shipping cost will be automatically calculated and displayed at checkout.
What is the order processing time?
Orders are processed within 3–5 business days after placement.
What is the estimated shipping time?
Standard shipping delivery time is approximately 15–20 business days after dispatch.
Please note that delivery timelines may vary due to customs or carrier delays.
Can I track my order?
Yes 📍 Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–72 hours to reflect.
Do you offer express shipping?
Currently, we offer standard shipping optimized for safe and reliable delivery.
ORDER CHANGES, RETURNS & SUPPORT
Can I cancel or modify my order after placing it?
Orders move into processing quickly. If you need to cancel or make changes, please contact us as soon as possible. We will try our best to assist if production has not yet started.
What if I receive a damaged or incorrect product?
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with your order number and clear photos. Our support team will work on a quick resolution.
What if my package is delayed or lost?
If your shipment exceeds the estimated delivery timeframe or tracking appears stuck, please contact us. We will coordinate with the carrier to resolve the issue.
How can I contact customer support?
We’re always here to help 💬
For any questions related to orders, quotes, shipping, or customization, please email us at:📧 customerservice@xisenprinting.com Our team typically responds within 24–48 business hours.